What our customers
are saying about
422 Reviews
4.97 Average
I am much, much more like very happy with your services, right after I came to the US I had a hard time finding a bank that would not give me problems opening an account, First Bank approached me with trust and proper care despite my lack of credit history, that time I was earning my first money and I could not offer to much. Today I receive many offers from other banks, but I will remain loyal to the bank that first extended a helping hand to me. After more than two years of hard work I built a good credit history and there was no other place than your branch where I could ask about my credit possibilities, I was given Lane Gerhardt's contact details and the next day I had a meeting. To my surprise my credit situation looked really good, it exceeded my expectations. Lane turned out to be the right person in the right position, presented me with several options and chose the best solution. When a few days later I found a house, unfortunately I had a lot of competition and had to act very quickly. It was Sunday, a day off work, but Lane was very helpful, quickly and without any problems he contacted my agent and within a few minutes prepared the documents needed to submit an offer. Throughout the entire purchase process, Lane Gerhardt and Whitney Braxton maintained excellent contact with me and clarified any concerns. The entire process was exemplary. I can recommend your services with a clear conscience.
Alan W.
MOUNT JULIET, TN
Lane and his team made the process for my fist-time buyer clients so easy. Our title company also had so many good things to say about Fist Bank's communication and ease of processing. Thanks!
Suzanne Karr .
Nashville, TN
We found out about Lane through the Nashville Scene's "Best of Nashville," where he was rightfully voted one of the best people to work with when getting a mortgage. We can now confirm, working with Lane, Whitney, and Nate, it felt like everything was as seamless and stress-free as it could have been. Every problem we threw Lane's way, he and his team were able to adapt and have a solution that alleviated any concerns we had. Any time we called, emailed, or texted, we got a quick response with direct answers. We got the overall sense that if we hadn't been working with Lane and his team, the whole process would have been a lot more taxing. As first time homebuyers, we knew the process would be stressful, so it meant a lot to us that the mortgage process added zero stress to our lives, even with a job change thrown on top of everything. We can't recommend them enough!
Gage Smythe .
,
Everything was as seamless and stress-free as it could have been. It felt like every problem we threw Lane's way, he and his team were able to adapt and have a solution that alleviated any concerns we had. Any time we called, emailed, or texted, we got a quick response in a reasonable amount of time. We got the overall sense that if we hadn't been working with Lane and his team, the whole process would have been a lot more taxing, and as first time homebuyers, that meant a lot!
Gage S.
Nashville, TN
The loan process went so smoothly! Lane and his assistant made it easy for us, telling us exactly what they required. After submitting our paperwork, he and his team took it from there! Great experience with wonderful people!
Michael P.
LENOIR CITY, TN
Lane Gerhardt and Whitney Braxton were a great team working with me through each step in the process. I began working with them over a year and a half ago when I first began looking for a home. Once I was able to select my new home build and sell my previous home, Lane and Whitney clearly identified the documents required to expeditiously move the loan application forward. They even helped review another bank's offer to ensure I was receiving the best value mortgage with First Bank.
Lisa F.
LENOIR CITY, TN
Great customer service!
Alison Douglas .
NASHVILLE, TN
As a first time homebuyer, Lane helped to walk us through the entire process to ensure we were knowledgeable about and confident in the loan we were receiving . Both him and his team were very communicative and professional through each step of the process which made the entire experience run smoothly .
James R.
NASHVILLE, TN
Great communication and an effort to save my clients the most possible on their monthjy mortgage payment.
also always available for a pre-approval
letter and questions.
Laura Faber .
NASHVILLE, TN
Lane and Whitney were lovely every step of the way! Answered every one of our many questions and walked us through the whole process - definitely went with First Bank because of the excellent team!
Marissa C.
NASHVILLE, TN