Please use the information below to contact the servicer for your loan.
Please visit https://firstbank.servicingloans.com/ or call us at (855) 354-3471.
Click here to request a payoff
Click here for frequently requested forms
Customer Service Hours:
Monday – Friday, 8:00 am – 8:00 pm ET
Mailing Address:
FirstBank
c/o Shellpoint Mortgage Servicing
PO Box 10826
Greenville, SC 29603
Payment Address:
FirstBank
c/o Shellpoint Mortgage Servicing
PO Box 650840
Dallas, TX 75265-0840
*If your loan number begins with “104”:
Please call your local FirstBank branch or (800) 200-6462. You can find our locations here.
We’re here to help. Anytime.
Have questions? Please call us at (855) 354-3471.