Nothing was late and the closing date was upheld, so from my viewpoint I see this as a "success."
Michelle was very helpful with the pre-approval process. Her turnaround time, responsiveness, and overall support has been excellent.
We worked with Robin during the majority of the underwriting process. We understood that we needed to reply to her requests ASAP--and we did. Most of Robin's emails were sent outside of normal business hours. Often repeat requests would be made for items already submitted. She communicated many times that items were pending with us (or another party) when they were not. In the case of "pending" Home Owner Insurance it was actually pending with FirstBank. Verification of employment was another item that went on for three weeks.
FirstBank email communications during the underwriting process lacked continuity and professionalism.
Lastly, Michelle reviewed a lot of information before closing. I do wish I had been better informed about the post loan process concerning the "mortgage recasting" and how the timeline is executed. We glossed over that part. We had provided our seller contract during the loan approval process, and I assumed the recast would take less than a month. Our closing dates selling and buying were one week apart.
Michelle still continues to be responsive and supportive, and we definitely appreciate it.
BOWLING GREEN, KY